Responsibility
The Network Operations Engineer is responsible for overseeing incident response, outage mitigation, oversight of automation tasks, and supporting network operational health improvements. We are looking for candidates with a passion to influence others while collaborating with cross functional teams in managing overall network availability for everyone at OCD TECH.
Activities
- Support infrastructure including switches, routers, wireless, optical connections and firewalls deployed in our clients’ networks.
- Monitor the performance and status of the network and security appliances.
- Interface with vendor support for release, maintenance, incidents.
- Interface to Service Operations & Control for compliance and execution of global processes.
- Establish and maintain standards by supplying functional documentation, including diagramming, for cross training and support purposes as directed.
- Apply security updates.
- Manage and report on uptime, availability, MTTR, major and minor incidents and root causes